Terms & Conditions
TERMS AND CONDITIONS FOR PURCHASE OF PRODUCTS
If you wish to cancel your order for any reason, you must notify us by email by 4pm the day before the order is due to be delivered If you wish to add to or change your order, or change the date or time of delivery of your order, then we will accommodate you, subject to kitchen space being available to permit us to make your products, provided that you email us by 4pm the day before your order is due to be delivered. Your purchase order cannot be accepted until payment in full for the Products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective.
PRICE AND PAYMENT
The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error. We are under no obligation to provide the Product to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect pricing. Our prices exclude delivery costs, which will be added to the total amount due before completion of your order. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already accepted. Payment for all Products must be by credit or debit card via PayPal. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or for any reason does not, authorise payment to us, whether in advance of or subsequent to a payment, we will not be liable for any delay or non-delivery of the Products ordered.
AVAILABILITY, DELIVERY AND COLLECTION
The Products ordered by you can only be delivered to the delivery address provided by you to us. If for any reason no one is present to receive delivery of the Products at the delivery address you have provided to us we will take the Products back and retain the same for 24 hours during which time they may either be collected personally by you, or upon payment of a further delivery charge by credit card we may be able to arrange a further delivery to you within our delivery time slot within the next 24 hours (subject to delivery availability). In order for us to hand over the ordered Products upon collection or delivery, the recipient must sign that the Products are in good condition and that the complete order has been delivered. Thereafter, we will no longer be responsible for actual delivery of the Products to you.
RISK AND TITLE
The Products will be at your risk from the time we deliver them to you. Ownership of the Products will only pass to you when we receive full payment of all sums due for them, including delivery charges.
We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the colour or wording is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by email. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and Conditions we will refund the price you paid for the returned Products together with the delivery charge, or at our option we will provide you with a credit for further products. We will have no liability to you for any indirect loss. Please state clearly your dispatch details in all communications to us. We will only make a refund to the original credit card or debit card account used by you to make the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you. Since taste is a very personal matter and subjective we cannot accept the return of any Products merely because you do not like the taste. We have made every effort to display as accurately as possible the colours of our products that appear on our Site and also to ensure that the colours on screen are as close as possible to the colours of the actual product. However, the colour of the actual product you see on your screen will depend on your monitor, your screen settings and resolution. Accordingly, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery and we cannot accept the return of any product because it does not match the colour you were expecting from viewing your screen display. The provisions of this clause do not affect your statutory rights.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. You will be subject to the policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the invoice (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).